FAQs
Frequently Asked Questions
We specialize in exquisite diamond jewelry crafted in 925 Sterling Silver and 10kt, 14kt, and 18kt gold. Our collection includes rings, necklaces, pendants, earrings, and more, featuring both classic and contemporary designs for every occasion.
We use high-quality materials including gold, silver, and ethically sourced diamonds. Our designs also incorporate precious and semi-precious gemstones, lab-grown diamonds, natural diamonds, and moissanite.
Yes, all our jewelry is meticulously handmade by skilled artisans, ensuring each piece meets our high standards of quality and craftsmanship.
Absolutely! We provide customization options for select pieces. Please contact our customer support team for more information on personalizing your jewelry.
Yes, our jewelry is hypoallergenic and suitable for sensitive skin, making it an excellent choice for those with metal allergies.
To maintain the luster of your jewelry, gently clean it with a soft cloth and warm, soapy water. Avoid harsh chemicals and excessive heat, and store your pieces in a cool, dry place when not in use.
We offer a 30-day return or exchange policy. If you are not satisfied with your purchase, please contact us within 30 days of receiving your item to initiate a return or exchange. Please note that custom-made and personalized items may not be eligible for returns.
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your order on our website or through the shipping carrier’s site.
Yes, we offer worldwide shipping! Delivery times and costs may vary based on your location. Please refer to our Shipping Policy for detailed information on international rates and estimated delivery times. Enjoy free shipping for orders to the USA and UK!
We accept a variety of payment methods, including credit/debit cards, net banking, UPI, and popular digital wallets such as Paytm and Google Pay. For international orders, we also accept PayPal.
Yes, we provide complimentary gift wrapping for all purchases. Simply select the gift-wrapping option at checkout for beautifully packaged items.
If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that processed or shipped orders cannot be changed.
You can reach our customer support team via email at support@trueelegant.in or by calling [+91-9372349966]. We are available Monday through Sunday from 9 AM to 6 PM IST.
Yes, we offer a loyalty program that allows you to earn points on every purchase, redeemable for discounts on future orders. Additionally, we have seasonal promotions and discounts, so be sure to sign up for our newsletter to stay updated!
